Pathetic service and no help from anyone at the call centre or online

It's been the 2nd week. I still haven't received my upgrade, every day RAM says its dispatched, but they could not make contact. Nobody has been to my house or contacted me. But they do send me sms saying that my parcel is out for delivery. Extremely poor service. Nobody at the Vodacom call centre knows what's going on or how to help me. One person from vodacom suggested that I just ignore the delivery and eventually the upgrade will be cancelled. That's extremely poor service and I'm shocked that that's how vodacom deals with things considering I want to upgrade. Anyway I will take their advice and ignore it and cancel my contract all together.