Pathetic service and Lying agents working for Vodacom

Vodacom has been the worse service provider ever i have dealt with.

I have 3 contract with Vodacom of which 2 contracts I have cancelled in Jul 2023 and the 3rd contract only expire in Dec 2023 of which i change the contract to a data package.

The 2 contracts i cancelled in July 2023 already, my account was debited in full Aug and again in Sept 2023. When i followed up on the 19 Sept , the agent then told me the agent that suppose to cancel the contracts did not cancel the contracts in July and that she will send the query to the account teams to do the rebate and they will call me back. The agent then told me they will process the cancellation and provide me the reference numbers.

No call received from Vodacom. I then followed up on the 26 Sept to find out on the status of my account and can you believe it once again the contracts was not cancelled again. 3rd agent then tell me they will process the cancellations.

The contract that only expire in Dec, i changed this to a data package and can you believe it, I was told its a monthly contract of R99 a month of which i will get 15gig during the day. Once again i was **** to and its actually 5gig during the day and 5 gig night and gig streaming. This agent blatantly **** to me and i requested the call recording to be investigated.

I have 3 reference numbers for every scenario and to date nobody of Vodacom has called me to give an update.