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Ziyanda Z

1 reviews | Active since Nov 2021

15 Nov 2021, 19:46

Pathetic service and lies

In August a sales agent promoting Fibre in our area said there is a promo of R500pm and its month to month no contract, he further said we get 30 free use after the installation then R500 will be debited. I signed up. Never received any documentation as he said he would email the copies, there was no communication for 2 weeks then I got an email on the 2nd Sep for the delivery of the router. Silence again from Vodacom till 16 Oct from a guy who didn't even make an appointment coming to install. Still after that I got no copies of the application I signed till I received the bill and am billed from the 16 Oct the day of installation and the Monthly amount is R520. 00 and not R500. I contacted Vodacom by email and no one responded, I called and was sent from sales to billing, from billing to technical, they also sending me back to sales. I requested on Friday that they email me the application form and today but still nothing, it seems noone wants to take responsibility for selling me lies, and I will not pay a R1000. 00 when I was told after installation there is a FREE 30 days and I haven't even completed that 30 days since installation. I hope Vodacom gets to the bottom of this... I am very disappointed

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Replies (2)
Vodacom
Vodacom's reply16 Nov 2021, 07:28
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
ZZ
Ziyanda Z's update10 Dec 2021, 18:09
Reviewer Update
I am very disappointed at you people, am disgusted by your lies and empty promises, I received a call from the guy named Maliha around 20:10 claiming to try and resolved my issue, he promised to send the copies of the quote and application form till this day I haven't received anything instead I received an sms saying my ticket has been closed. Am I that stupid before your eyes really? This Maliha person is the 3rd one to say they are emailing me the copy and strangely they have my correct email address yet I do not receive the email they all claim to have sent. To top it all up as they denied running a promo in my area of R500pm, they also claimed it was a discount from R599pm to R520 and guess what I am billed R599 this month after that R1050 I paid last month. I repeat Vodacom, come and take this router of yours in my house I am tired of your lies and being sent from one department to the other with no one trying to resolve this thing.