XM
Xabiso M

1 reviews | Active since Mar 2016

11 May 2016, 23:02

Pathetic service and inconsistent information

<p>I receive monthly data to substantiate on it I bought 1Gig night shift data bundle on Tuesday I logged onto the internet at 23:02 after a while I got notification that my monthly data was depleted, this surprised me because I had enquired with customer care when I had called in quering why my monthly data had been loaded late and had been told that preference would go onto the night data,I called into customer care yesterday wanting to get this resolved only to have the phone dropped on me after 8 minutes of holding to speak to someone, I am dismayed and inconvenienced and refuse to be treated this way,sort this out before I take it further, my number is ***</p>

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Replies (1)
Vodacom
Vodacom's reply13 May 2016, 07:40
Official


Dear Customer,

Thank you for making us aware of your Hellopeter complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team