pathetic service and *********** staff

I would like to know why Vodacom agents offer you a deal and then the price changes. Or you have problems and inconveniences.

I was planning to cancel 3 of my contracts. An agent Felicia then called me and made me an offer 79 for data and airtime per month. The following day she Called me back and I accepted and confirmed the deal. I distinctly asked her what the all inclusive price would be and asked about caller ID.. She said I'll give you the caller ID for free. She said she would send me a mail with the details. Never did. So I went to a store and got confirmation that it was put through. 1nov comes and only one number gets airtime, no data. Back to the store I go. All they can do is log a call. I then waited a day and decide to call cancellations. The lady then mentions a price I didn't agree to.. When I questioned her she said it's fine she will put a request thru to cancel the deal. Which I never asked her to do. I wanted to know why I was made an offer and then the offer changed. And I wanted the recording to be listened to because I know I distinctly asked about caller ID. It may only be a few Rands but it's the principle and I expect feedback from Vodacom regarding this. And I would like to be privy to the recording as well. So frustrating.!