SB
Serena B

1 reviews | Active since Mar 2017

18 Sept 2024, 15:00

Pathetic service and horrid internet speeds.

This is now getting ridiculous again I am loading another complaint probably my sixth complaint about the quality of your internet and service that I am receiving from you guys

I have got an absolutely no assistance with regards to this issue when I'm sick and tired

I will be reporting you guys to another authority probably ICASA because I cannot continue living like this

I can absolutely tell anyone out there please do not under any circumstances use vodacom home internet. They will promise you amazing speeds but you will forever be stuck with the speeds between 0 and 2 MB per second Once you start having issues with your speed like me I experienced issues from the first week of having this contract nobody will assist you

Their telephonic sales people will convince you to take up a product that you must keep for 36 months and you won't be able to use it because it won't work in the service is completely pathetic trust me when I say this

This is around my 6th complaint I have lodged with no assistance from vodacom at all Best believe I'll be taking this further you guys cannot keep me signed up to something that does not deliver

0
Replies (1)
Vodacom
Vodacom's reply19 Sept 2024, 08:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team