GP
Graham P

1 reviews | Active since Nov 2016

30 Dec 2024, 09:30

Pathetic service and handset support

I upgraded my contact in November this year and got a Samsung S24+. Two weeks after getting the phone it started with "moisture or foreign material detect on the usb port" errors. I took it to the Pretoria Customer Service Center and it was "repaired". I replaced the usb cable with a brand new high end cable and bought a Samsung Wireless charging pad. The phone has started giving the same issue again, it wasn't even plugged into the cable at the time it started??? Must I now keep wasting my time and fuel to take this phone in for repairs every two weeks?? IT IS A BRAND BEW PHONE LESS THAN TWO MONTHS OLD!! - Both Vodacom and the repair center refuse to replace the unit under warranty - I just get bounced around

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Replies (1)
Vodacom
Vodacom's reply30 Dec 2024, 10:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team