Pathetic Service and GATVOL.

If you call into the call centre, technical department, stay away from Thando Masilika, Peter Sinovuya (Technician), Ziyanda Makiva (Who promised a call back today) and Heather Janse van Rensburg (Cancellations). Because if u phone the next day they dont work there anymore. And when u did speak to them no ticket was opened in anyways. Been struggling since February 2023. Almost 1 year. I dont get phoned back or even receive an sms or email. If u call in and speak to someone new and u ask their names the just put the phone down. I think they are highly uneducated. I have no idea how they even got the positions. When u ask them what qualifications they have they also put the phone down. I phoned in again 2 hours later as I as fumming and the person who answered asked me is there anything they can help with. I asked her to look at my new tickets that was updated 2 hours ago according to vodacom *** he she said there has been no updates since 29 December 2023. I think the CEO of Vodacom has no Idea what is happening at the Fibre Call Centre. Maybe he doesnt know, or he is just there for a paycheck. Its just a pity that this will never see the light of day or land on his desk as proof of what is actually going on under his nose. I have been with vodacom for 32 years and Fibre 5 years. Too be honest they can close the fibre department because all u get is empty promises. If i mis one payment they will never stop phoning me ..... Goodluck VodaCom. Guys and Gals stay away. If u have similar issues. Please add fuel to the fire. Burn the house down....