IM
Iris M

1 reviews | Active since Nov 2018

12 Sept 2019, 12:25

Pathetic service and ********** tactics from VODACOM!!

I have been receiving poor service from Vodacom for a while now. The last straw was last month, when my data suddenly vanished- whatsapp ticket as well vanished. I called their call centre and i was told i cant be helped, as i must just watch how i use my data. i wrote to their facebook page and i was told the same.

The staff is rude and they are not interested in listening to their customer's query. If I was not on the contract, i would left that network.

On 10. 09.2019 i loaded airtme of R63, today is the 12th and the airtime is gone. How the hell!!!!! I wont even bother calling me because they will not accept responsibility , they will just tell me bedtime stories. So many people are complaining about this useless vodacom.

The only call im expecting is for them to tell me that all the data and airtime that they have ****** will be returned back to me.

0
Replies (2)
Vodacom
Vodacom's reply12 Sept 2019, 14:27
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
Vodacom
Vodacom's reply20 Sept 2019, 10:26
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team