PATHETIC SERVICE AND FALSE PROMISES

<p>Vodacom upgrade department is just hopeless. All agents sound very competent, friendly and helpful when you phone but once you drop the phone nothing happens for some reason. I placed an early upgrade order on Saturday and was assured all is well and I will receive my new device before Friday (I can’t remember the name of the agent but I phoned from ********** ). I waited for the delivery but for some reason decided to phone and follow up on Tuesday. This is when I got the shock of my life, the order I had placed was not loaded. Was in shock coz I wanted the phone by Thursday for my trip. Anyway I raised the issue with some team leader and was told they will listen to the recording and get back to me. They never got back to me (I phoned from ********** 531 and spoke to Kgomotso). Anyway I phoned again using ********** 531 and spoke to Felicia. She told me instead of waiting for the recording I should just order a new phone as this will be quicker. So I went ahead and ordered a new phone with her and her team leader (Brian). This time the order was place but later cancelled. What’s worse about this one is the fact that no one told me that the order was cancelled. I only found out the following day when I phoned from ********** 531 and spoke to Boitumelo. As if the above was not enough, I ordered another phone today with Boitumelo assisted by her team leader. However as you can guess when I phone few minutes ago I was told that even this third order was never loaded i.e. it is nowhere to be found in Vodacom system. Now I am leave tomorrow and I have no phone. Secondly I was supposed to get a R299 deal for an IPhone SE. However that deal has been discontinued because of Vodacom’s incompetency and now I have to pay R379 pm for an IPhone SE 64G. This is truly unacceptable but again this seems to be Vodacom’s standard. Vodacom has failed me in a big way. SHAME ON YOU!!!!!</p>