PATHETIC SERVICE AND EMPTY PROMISES!

<p>I contacted Vodacom cancellations to cancel my data contract because it had expired and because of the bad service I received in the past. I spoke to Phakamile Mthethwa from retentions she convinced me to stay with Vodacom and renew my contract. WHAT A HUGE MISTAKE!!!! The amount debited off my account was more than the agreed amount per month. I contacted Phakamile two weeks ago and she said the difference will be credited to my account and the correct amount will be debited each month. And the she will phone me the same day to confirm the changes. Surprise nothing was rectified and no call back as promised. I had to phone in again last week and again was promised again and again this will be rectified. MY APP NOW SHOWS AN EVEN HIGHER AMOUNT THAT WILL BE DEBITED!!! Sent an email and no response and I can’t keep phoning and getting empty promises. WHY IS THIS SO DIFFICULT TO RECTIFY??? ESPECIALLY AT THE RETENTIONS DEPARTMENT WERE YOU WANT TO KEEP CUSTOMERS.</p> <p> </p>