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G M

1 reviews | Active since Mar 2009

03 Jul 2019, 12:31

Pathetic service and empty promises.

Vodacom had an online upgrade special where one could upgrade to a Samsung A10 cellphone and receive another Samsung A10 free. We tried to make use of this offer, but Vodacom's system continuously dropped us. When we went to a Vodacom outlet, they told us that the special deal has expired. We thus missed the deal because of a fault on their side. We then contacted someone with the name of Ashley Leomard on telephone number 082 178 44 and he confirmed that they were moving offices and had system problems. He undertook to let the deal open just for us. After numerous calls and empty promises the deal is still not open. We also spoke to a lady with the name of Cindy. Yesterday we Spoke to a lady with the name of Sjanina who first told us that Ashley is on another call. We asked for Cindy, but she was also not available. We then asked Sjanina to give Ashley a message upon which she rep**** that Ashley no longer worked there. What do we believe? We insist on having the original deal.

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Replies (4)
Vodacom
Vodacom's reply04 Jul 2019, 08:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
GM
G M's update24 Jul 2019, 10:53
Reviewer Update
A few days after the above reply, someone from Vodacom contacted me. I had to explain my whole complaint again. This person then undertook to escalate the matter to their Online Special deals department. Now that is exactly what happened with the original complaint. It got stuck at their online special deals department. That is exactly what happened now again. It got stuck again and I am still waiting for a response from them. What is going on with Vodacom? It seems as if their management do not care one bit for good customer service.
Vodacom
Vodacom's reply26 Jul 2019, 17:20
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records shows you have been contacted and feedback provided. 

Regards  Consumer Website Team 
GM
G M's update27 Jul 2019, 12:46
Reviewer Update
That is not true. My previous comment clearly shows that the person who contacted me will escalate it to your special online deals department and that they will contact me. That did not happen. Nobody contacted me again to resolve my query.