RM
Refilwe M
1 reviews | Active since Oct 2012
14 Sept 2022, 14:50
Pathetic service and dishonesty
I took up a Fibre deal in August and was informed by the sales person who approached me that the 1st month is for free as their value proposition for the promotion. And BOOM my September bill includes August fees. They blatantly refuse to take accountability for this and says if I want i can cancel the contract and will be charged with cancellation fees s well. What kind of customer service is that, I have been with Vodacom for more that 10 years and this is the kind of treatment I receive, very disappointed.
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Vodacom's replyOfficial
15 Sept 2022, 08:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Sept 2022, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Refilwe M's updateReviewer Update
16 Sept 2022, 09:34No contact has been made thus far. I was not expecting any response as usual and they proved me right.
RM
Refilwe M's update16 Sept 2022, 09:34
Reviewer Update
No contact has been made thus far. I was not expecting any response as usual and they proved me right.