US
Ulaily S
1 reviews | Active since Nov 2018
13 May 2023, 19:30
Pathetic service and daylight thievery from Vodacom
Absolutely pathetic service from Vodacom - conning pensioners into renewing contracts when they said No to begin with. The sales person who pushed for the sale - Beverly has also now miraculously disappeared yet for weeks was pestering my mother into taking the contract and Trinisha was equally useless in resolving the issue yet Vodacom is quick to debit accounts and have the ordacity to say call back or go into store to resolve the matter - the store did not harass my mother into taking the contact - your sales centre did so why can't they sort it out??! Pathetic!! They don't even deserve the 1 star rating.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 May 2023, 12:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 May 2023, 12:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
US
Ulaily S's updateReviewer Update
18 May 2023, 14:58Feedback when? Because I have checked in with my mom now and no feedback was received. The matter is still not resolved.
US
Ulaily S's update18 May 2023, 14:58
Reviewer Update
Feedback when? Because I have checked in with my mom now and no feedback was received. The matter is still not resolved.
US
Ulaily S's updateReviewer Update
18 May 2023, 15:00Get the relevant department to contact me or my mother. I don't want someone from the Hello Peter Vodacom section to call but Beverly who initiated this deal.
US
Ulaily S's update18 May 2023, 15:00
Reviewer Update
Get the relevant department to contact me or my mother. I don't want someone from the Hello Peter Vodacom section to call but Beverly who initiated this deal.
US
Ulaily S's updateReviewer Update
26 May 2023, 06:52I am still waiting for feedback. I have requested for the voice recording as you are quick to state that these phone calls are recorded so where is the recordings???? Absolutely pathetic service from Vodacom!
US
Ulaily S's update26 May 2023, 06:52
Reviewer Update
I am still waiting for feedback. I have requested for the voice recording as you are quick to state that these phone calls are recorded so where is the recordings???? Absolutely pathetic service from Vodacom!