TA
Tauhaar A

1 reviews | Active since May 2009

30 Oct 2023, 18:10

Pathetic Service and continuous *****

The Vodacom experience has always been alot to be desired. How many more contracts and ***** do they want to still do before they are satisfied. 1.) The website is the most user unfriendly, no place to lodge a complaint or ***** 2.) I get daily 2 to 3 calls a day to upgrade and then when you say you not interested in upgrading they lie to you and say it not an upgrade. Once again, I get sms to say my contracts been upgraded even though I said I do not want to upgrade. 3.) My airtime and data would disappear then they have the audacity to tell me I subscribed to additional services.

I'm begging you, please take me off from your contact list. I do not want sales calls

0
Replies (1)
Vodacom
Vodacom's reply31 Oct 2023, 08:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team