PATHETIC SERVICE AND BLATANT LYING TO CUSTOMERS!!!

PATHETIC SERVICE AND BLATANT LYING TO CUSTOMERS!!!

In Nov 18 I signed for Fibre in my area with Vodacom. Was promised will be within 1 month.

Well Mid Feb Vumatel finishes in area.

When I phone Vodacom to hear when it will be installed they say Vumatel must install amt router. But they will contact vumatel and get back to me. But after 7 calls to them and 7 people promising to get back to me. Including a Supervisor. I am after 2 months still waiting for answer.

When I phone vumatel they say on my Sales order, ID, phone number and address they have nothing to install.

When I phone Vodacom they say no Vumatell must have. They will get back to me. Yet they dont. They do Lie they will even their supervisors but they dont.

Its really seems to be one pathetically run support and customer service team.

Even if they get back with bad news or sorry we forgot to place vumatel order its fine.

But they rather blatantly lie 7 times to me that they will.

If you ask to speak to someone who is handling out area. Your told you may not. Must work through their Frontline support office. Which clearly protect the inadequate team behind them running the installation process.

And who was suppose to create the SO for installation.

Also they supply LTE interim solution which was 1st month running at +20mbps. They now throttle it in 3rd month to 1-1.2mbps. Which can clearly be seen as the ping is 52ms.

This is one pathetic and ridiculous company to have in your live for Fibre.

Vodacom contact me. SR190 ********** 0

But I know you wont.