Pathetic service and billing process

<p>2 months ago I made the concerted effort to contact Vodacom and update my debit order details. A few days later an agent from Vodacom called me to confirm that my details were updated and all future payments would be debited from my account.</p> <p>Much to my disappointment I receive an SMS from Vodacom stating my account has not been paid. I call the number in the SMS, as required by Vodacom, to speak to an agent to resolve. I am told that I need to call a different department on another number - which is different to the one in the SMS - why provide a number that is not the correct one ?!??!?!!!!</p> <p>On 22nd December I finally speak to an agent only to be told that my debit order details are not updated and that my bill is now R5000!! He also tells me that my data spend alone is R2500, which is surprising as I purchased a data bundle on 14th Dec! The agent confirmed that according to him the last data bundle purchased was in November. I requested a statement which I have still not received.</p> <p>I have made several calls and been giving different advice and information every time. I have since found out that my debit order details were captured incorrectly and that my purchased data bundle wasn't loaded due to a technical problem on Vodacom systems.. Why is this my problem ?!?!?!!!!</p> <p>At the end of December I now find myself with a disconnected line, unable you get in touch with clients & conduct business, and not to mention am required to pay an exorbitant telephone bill.</p> <p>I will be lodging a complaint with the CPA if this is not resolved within the next 24 hours including the full reconnection of my line and the reimbur*****t of unnecessary data spend that I have incurred.</p>