Pathetic service and assistance

Absolutely appalling service. 2 weeks that I've had almost no service on two vodacom sim cards. 1 Sim is prepaid and the other is a contract that's less than a month old. The area is live in has two vodacom towers but they can't give us stable signal. Even when phoning vodacom the agents can't hear us due to the network. Call backs don't happen. When you do actually get through to a agent and they give you a reference number 10 minutes after that the issue apparently was resolved even though it wasn't. Disgusting service and money hungry ******* that's what they are.