Pathetic Service, and appalling escalation process - Vodacom we are just a number!

I have been having a problem with my Fibre connection since the 27th October 2021. I have made 20+ calls to Vodacom who then always advice me that they have escalated the Issue to a Nokia Technician who is supposed to have come to my house to resolve. As I am typing this email, the technician was supposed to have been dispatched on Wednesday 3rd and today I am on the call with Vodacom. Vodacom is refusing to let me speak with a Manager, and they keep escalating to the Nokia department. I have spoken to Phiwe, Siya, Nelisa and now I am on the line for over an hour with Neo - SR***