Pathetic service and agents

Good day

I been with Vodacom for 20 years and I experience the most pathetic service. it been over 2 week no manager called me or fixed my query First rude agents

I upgrade my phone on a call and they disclose an item for free.

To my liking I have to pay for item which was not disclose, the item was then removed without my knowledge.

I spoke to an agent in upgrade Mpho that was so arrogant and rude and decided to put me through to cancelations.

On Thursday last week I spoke to a manager Nqombile who I advised I want a solution by COB that day until to Tuesday she hasn’t called. it is 17 of June no call back

I spoke to someone over Facebook absolutely ***********, ask my details more that 5 times could not help I was at hospital with my son who admitted he had never to say I must go home to get the invoices.

I have 5 contracts and I don’t deserve this treatment. I then went to make a loan so I can cancel everything.

I spoke to an agent reginal that solved everything he is more qualified than any person I spoke to since I am with Vodacom. I am now inconvience to change sims just get my airtime or forced to get a phone.

The new phone came with no charger so a contract that costing me money. it was disclosed on recorded line it come with wireless charger nothing in box except the phone not even the cable charger.

I may be penny in ocean but you don’t treat customer like this. Then I wait 3 weeks just for invoices and I still haven’t received it for my tax.

I sent numerous complains to complaints department and Shameel not 1 call and it 3 weeks.

I am now being inconvenience to change sim cards just get airtime or I am forced get another phone.

I hope this is treated quite highly there is no empathy, and clearly dont give damn about clients

This is my third compliant and yet over and over I upgrade my phone and spend thousands and i still stay best i cancel everything and move on

Thank you once again to Reginald but I am really being inconvenience. going back and forth.

Unhappy client Maurizio Grandi ***