Pathetic service and absolutely ridiculous. Worse network ever

Absolutely pathetic and thank goodness i have no contract left with this hopeless network. I purchased food vouchers kast week Saturday, part vodabucks and part card and then it was processing and took my vodabucks but no order. I called and had to wait a blady week and got it back yesterday. I made another booking today using vodabucks and part card and the same damn thing happened. Why should i wait another blady 7 days. Its ridiculous and pathetic. Pointless having this rewards if you unable to use it. Must blady close your doors rather