Pathetic service and a *******!!

I have never felt so humiliated and ********** by any service provider as I did from Vodacom

My intention was to cancel my contract with Vodacom because my 2 year tenure has come to an end, however I received a phone call from a consultant which I assume is in the retentions department asking me to upgrade as I am a loyal customer (Obviously just a scheme to keep me here) Unfortunately, I fell for this play and have regretted it ever since, I was promised in the phone that I would pay not a cent more than R370 per month for the duration of my contract which was the case for literally only the first 2 months. I upgraded in January and all was well, I paid R370 and then similarly in February I paid R370 as per my statements , March , April and May I received no statements and all of a sudden my bill went up to R566 per month ? How has this charges occured if I barely use the phone, despite that, I am now in arrears? How can I possibly be in arrears if my contractual agreement is not met

Firstly, I barely use the 'benefits' of the phone because I work from home and run everything through my WiFi and secondly, how is it that my bill nearly doubled as apposed too what was agreed initially ?

I rushed off to a Vodacom store, and of cause the *********** Vodacom staff told me and I qoute 'Theres nothing we can do' , so then why do you have a branch to assist people if they can barely do their job.

This is the most pathetic service and service provider I have ever encountered in my life, I have contracts with Telkom and Cell C and I have no such issues with either, Vodacom is a pathetic provider and I would like this to be corrected as per my contracted agreement when I upgraded

Cut the excuses, I want a resolution because this is an absolute customer *******, I'd literally never promote Vodacom and everything I will tell potentional customers is negative, *********** staff, poor services rendered and an absolute *******

The judging of stars in the beginning of my review is inaccurate as I would literally give Vodacom a 0/10 , not even a 1, the service and consultants are below average with all they do.