Pathetic Service am still Holding to Speak to a supervisor 50 minutes and counting

<p> Lost R60 to some subscription which i had asked to be cancelled the previous month without making any fuss. Now this happens again and the call centre agent tells me there is nothinmg they can do about it. I have asked to speak to his supervisor and he told me the supervisor cannot help me either and i have been put on hold ever since.....IS THIS HOW VODACOM TREATS THEIR CUSTOMERS?????</p> <p>ARE THE CALL CENTRE AGENTS EVEN TRAINED ON CUSTOMER SERVICE</p>