PATHETIC SERVICE AGAIN!! LINE DISCONNECTED INCORRECTLY AND PAY TO RECONNECT!!!!

Our lines were incorrectly disconnected. We have paid the reactivation fee only to find our cell phones have been reconnected and our fibre is still down!!! Have been advised we need to pay another reconnection fee for the INCORRECT disconnection. We have spoken to Fibre department and Reatile Letsie today with no help even though I advised her I am sure she is able to contact the other department and help us resolve this. Apparently if you are at the incorrect department they cannot call the correct department to assist you and they cannot give you a reference number for the call, you have to use the date. We have been pushed pillar to post the entire day. this is not the first time Vodacom has messed up our SIX lines over the past TEN YEARS!!!!!!!!!!!!!!!!!