NR
Nadia R

1 reviews | Active since Apr 2010

11 Nov 2016, 07:03

Pathetic service again!!!

<p>Vodacom deducted R880 from my account. I do not have a contract and have one number on prepaid.</p> <p>I've called the call centre numerous times to assist with this query but no one can help. I just get referred to different deoartments. Accounts just doesnt answer their calls at all.</p> <p>It is such a large amount of money. What gives you the right to just debit my account? ??</p> <p>Its theft!</p>

0
Replies (1)
Vodacom
Vodacom's reply11 Nov 2016, 09:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team