Pathetic service after ******** Upgrade

My contract was upgraded ********ly by Vodacom and after a service call was locked on the 17/02/2015 th cut off date and time for the outcome was 24/02/2015 at 16:00. still the contract was not rectified however a part of the money will be refunded. on the 2015/02/25 another call was locked and still nobody contacted me!!! Pathetic!!!!