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Peter B

1 reviews | Active since Nov 2019

08 Apr 2022, 07:59

Pathetic service after canceling service they still want money

I paid almost R11000 to stop 3 contracts that I had with Vodacom after 8 years of having contracts with you 8 years!!!!!!!! After absolutely disgusting service recieved the last few month's I decided YOU will never have me as a client again so this was what I did. I called in and asked quotes to cancel my contracts with immediate effect this was done and sent. Then after knowing your bad track record I decided to go into the store and pay this to finally be free! And after paying confirmation was sent that everything has been canceled THEN airtime and data that was still given in the last month was taken away because why not? I am no longer a customer and I was fine with that! Today again I received a call stating I owe Vodacom R2000 are you insane????? Let me tell Vodacom this! You will not receive a single cent from me again your call center sent me the quotations and I paid in store indicating confirmation of the above cancelation. Take me to court send me summons I don't care I will meet you there!!!! You suck I hate you every time I hear your name I want to vomit!!!! You sicken me and I wish I never spent all the money I have with you!!!!! Don't call me send the summons!!!!! I will make this public as far and wide as possible if you don't stop.

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Replies (2)
Vodacom
Vodacom's reply08 Apr 2022, 08:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
PB
Peter B's update08 Apr 2022, 12:45
Reviewer Update
Dear Consumer Website team. This was not part of the agreement! Your call center did not indicate this as I clearly asked ALL outstanding cancelation fees to be included in this cancelation quote. As well as my normal account fee being approximately R1400 now where does the other R798 come from? What an absolute joke you are! Again I recieved a call from an extremely rude lady telling me "you are not making payments on your account whats going on" at 12:04 today after I called in again spoke to a gentleman and was advised I need to provide proof of cancelation being paid. I then went to your cape gate branch where I paid this and handed in the documents that I signed that is no longer available for me as this was "sent away" they have no idea where. Normally when you cancel a product or service a final cancelation fee is due that would end the agreement. For some reason due to YOUR lack in communication now I need to pay again? Next month you call again stating I owe more money? I asked for a cancelation fee on all 3 contracts and this was sent and paid now after this you realize I owe another month and just for fun R798 on top of that! Advise on the above before I escalate this to my legal advisors. Also include why when I paid the final cancelation fee no outstanding amounts showed on your app for any numbers and your Vodacom team in store indicated this to be the last amount needed to be paid as well as why all data, sms and min disappeared as soon as I paid this amount. I am eagerly awaiting your ridiculous response.