1 reviews | Active since Jun 2017

21 Jun 2017, 18:44

Pathetic service after 8 years as loyal customer

<p>Due to difficult times my debit order was retured for the first time in 8 years. I called them to make an honest arrangement to pay my arrear and new month account now. They were not even prepared to listen to me and only refered me to my contract of 8 years ago. Come on, why is there a call center when they are rude and *********** and unsympathetic and just refer you to your years old contract. I will be using cell c from now on!! Shame on them!!!!!!!!</p>

0
Replies (3)
Vodacom
Vodacom's reply22 Jun 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Jun 2017, 15:52
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Jun 2017, 15:52
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team