Pathetic service

I did an upgrade last week but did not receive my device. I called today and spoke to 3 different people and apparently no manages are available. I was told that they cancelled my contract because they could not give me the deal we agreed on. I dealt with retention. I have been with Vodacom for over 22 years. So much for their service or is it lack of service. Now they quoting a higher price. I will move to another service provider.