PATHETIC SERVICE

On the 1st of June, I went to our local Vodacom shop to enquire about an upgrade. The package was chosen and was advised that the item would arrive latest Monday. On Monday afternoon, I contacted the branch, who advised that they have no reason for the item not arriving. I went back to the store on Tuesday, whereby they advised that they would open a new contract on my profile, which i was fine with. They contacted me yesterday afternoon, to advise that i need to make an upfront payment of R14k. I disputed this and contacted Vodacom head office. I probably spoke to 10 consultants in numerous departments and NOT 1 consultant can tell me why the upfront payment is required!!!!

Vodacom head office has advised that it is the local stores who give the options of upfront payments and at the same time, the branch advises the upfront payments are generated via Vodacom head office??? Confusing AF! Is this not one product/company??

The best of it all, the branch advised that the cash price for the item is LESS than R14K!!!

I just want to know how the upfront is determined and why???

I look forward to receive a call, however, I doubt it would happen....