Pathetic Service

so there is a debit order going of my account since Feb 2017. i phoned Vodacom and explained to the lady that it is not my number as I have no contracts with vodacom. she cancelled the contract. and advised me to log a ********** complaint, customer care advised my none of my money will be paid back as the contract was cancelled. if I don't cancel the contract they apparently would have refunded me. in what YEAR?? So it was expected of me to pay a contract that did not belong to me?? Pay me back my Money Vodacom !!!!! pffffttt pathetic. Exactly why I don't do business with this poor service provider !!!!!!!