Pathetic service

I have placed an online order for a laptop deal on the 22/02/2021, I received a text with an email to forward proof of employment and ID. I did just that and I got a response on the 25/05/2021 saying "Good day Chester

The application status its approved, Please contact *** to assists with the online order.

Thank you"

I have called the number on the 26/05/2021, then I was told that the order status still says pending. I was told to call back later. I called back later and the advisor put me through to the online sales team. The line got dropped. I called back and I was told that it takes 24hrs. I waited and called back on the 27/05/2021, explained everything AGAIN. I asked for a manager, I was told that they are working from home and will have to arrange a call back. Advisor said she will call online team, at this point I thought she would help. I was then told the order status is still pending and I will get a call back within 24/48 hours because it was escalated as a stuck order. I haven't received a call back since. I called this morning, 31/05/2021 and I was told I will receive a call back later. I am still waiting.