Pathetic service !!!!!

I placed an order for wireless bluetooth earbuds on the 16/11/2020,amount of R459.00 was deducted from my bank account..Order number ***.I still have not recieved it.I phoned 082 135,spoke to 6 different people and I still do not have a parcel or any idea where the parcel is. Neither has any one from vodacom.I would like to have any kind of feed back from vodacom as to how they will be credited my money back.They are quick to take your money but freaking pathetic when it comes to service!!!!!!!