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JH
Jade H

1 reviews | Active since Jan 2016

31 Oct 2022, 07:59

Pathetic service

We moved away from telkom to vidacom because of internet issues and lack of service to get it sorted. Vidacom assured us there service was better. Thursday morning 27th October 2022 we realized our internet was down, we called the call Centre they said the hub was down and they were working on. We called later in the day and they told us the hub was working and was just us still off and would look into it. Friday morning we still had no internet, first call they told us the hub was down. We are still off with no internet on Monday 31st October 2022 and they tell us the hub is still down. We are loosing business and income as our business relies on internet. They do not seem bothered at all that the internet is down. Will vodacom compensate us for lost revenue? No they won't. This is pathetic service recieved

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Replies (2)
JH
Jade H's update31 Oct 2022, 20:01
Reviewer Update
Good day. Sorry but this is not acceptable. We call your call center atleast 3 to 4 times a day and just keep getting told technician is working at the hub, this has been on going since last week Thursday morning. Then around midday today they call my bosses wife and tell her that a technician will be coming to our offices today, we'll guess what as we expected poor service delivery again as nobody pitched. Is vodacom gonna cover our loss of business? Honestly pathetic service from a provider that rates themselves as one of the best. Nowhere near the best
JH
Jade H's update03 Nov 2022, 15:04
Reviewer Update
Wow. We still have pathetic service from vodacom. Technician was suppose to come thru 02/11/2022 and nobody pitched. They apologized and said technician would be by us 03/11/2022 before 3pm and guess what, as we expected nobody had pitched and we still have no internet at our business.