PN
Preeya N

1 reviews | Active since Mar 2012

18 Feb 2022, 15:40

Pathetic service!!!

I cannot believe inadequate service levels with the call centre. I have not had fibre connectivity since 15 Feb. It is now 18 Feb, and I have spoken to Anele, Ruwanda, Makwenda, Melanie (tech), Wilma (tech), Siya Mfiki, and still waiting for the supervisor Denver Anthony to call me back as they could not transfer the call the supervisor??? How do you enable your customers with pathetic service levels that you have?. With WFH it is imperative to have connectivity, as it has impacted so many areas in my day. Vodacom is definitely not a service provider I would like to continue to support :(

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Replies (1)
Vodacom
Vodacom's reply19 Feb 2022, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team