PATHETIC SERVICE

SO*** Attached find confirmation of the router replacement quote as discussed earlier. Thank you for your assistance. I would really want to lodge a formal complaint in regards to a pathetic service received from vodacom. I spoke to various vodacom agents since the 25th January 2023 and every time with empty promises and very ***********. All along they confirmed that my router replacement is been logged whereas they don't know how to process the order until Gift and Mohau assisted me today. I have spent lots of money buying data since Wednesday last week plus number of calls made with cost to vodacom without any resolutions. On 25th January the call was logged with ref SR230125 - 739418 and Vumatel technician came on Friday and advised that the router power isn't coming up and router need to be replaced. On Friday 27th January, vodacom agent by the name of Asiphe advised that he has ordered a router replacement and provided me with ref SR***. This morning when I followed up , another gentleman by the name of Victor advised me that Asiphe didn't log an order number for router replacement and offered to assist, whereas himself doesn't know what he was doing and no router replacement ordered. When I called again to check indeed Victor placed order for the router this wasn't done as well. Really the above relates how *********** is your frontline agents that you are really to provide services to your customers. Until I insisted to talk to a supervisor this morning that's when I spoke to Gift and Mohau to process the router replacement with order SO***. The whole week wasted due to your *********** staff since Wednesday until Mohau and Gift tried their level best to assist me today. @ Vodacom Management Team, please note that I will not pay any amount since the down time from 25th Jan 2023 until you decide when are you delivering this router. Can you please escalate this order at least to get this router latest tomorrow 31st January 2023.