Pathetic Service

Would NOT recommend Vodacom to anyone, the service as vodacom is non existent and sad to say pathetic.

I requested for my fibre line to be moved on the 23rd of September, on the 23rd of October I started phoning and every time I did I was told there is an error on the order on their side, I believe I spoke to about 9 support agents and two team leaders and not one of them did anything, logged a request and that's it, I believe ones a request is logged at vodacom nobody follows up or does anything about it.. it was moved on Tuesday after a massive struggle and constant phoning. On Tuesday when I phoned to had the line activated an extremely rude lady told me I had to wait 24 hours there is nothing they can do, waited 24 hours and phoned back, was then told no they need to send it through and they had to when I when I first phoned, phoned back again 24 hours later and was told no it can take up to 48 WORKING hours (which is about 9 weeks seeing they barely do any work ) needless to say.. Been waiting since Tuesday morning at 11:45.

I wound not recommend vodacom to my worst enemy. The customer service is horrible, they care more about getting new clients than they are keeping the once I have.

If there was any other service providers in my area I would've gone with them.

If you have a choice, don't make vodacom it.

Some of the employees that I spoke to: Lavisa who sent the request to Justin John, neither of them cared to so anything beyond that. Valentine Mkonde

EVERYONE that I spoke to said they would het back to me, not one single person did.