Pathetic Service

Vodacom pathetic service for early cancelation quote

I have been trying to cancel my vodacom contract for the past 2 weeks.. The first excuse was that it could not be done during their bill run and they where only able to do it after the 5th of the month.... I asked to speak to managers on few occasions and they were supposedly in meetings... I then called on the 5th and again was given another long story about the term day on the pc which they conviently did not see when I called initially and now they need to escalate it to head office. Again I asked to speak to managers and they where again in meetings... Now head office was going to take 24 to 48 hrs to resolve...

After 48hrs called back still no joy.... Called the head office asked them to speak to a manager who could assist and I advised them I do not want to speak to call centre but again they put me back to call center.......

I called yesterday the 09.12.2019, then they sent me an email stipulating a zero amount and I was to sign and send back to them and they would cancel it....

I did that this morning 10.12.2019. After 2 hours I called THEIR call center and was told no that was quite wrongly sent to me and I need to pay an amount of 5000rands. Once again I asked to speak to a manager yet again they where in meetings.

Called the head office again and yet again said I do not want to speak to the call center but yet again put me through to call center.

I have been a client with vodacom for over 20 years, I had over 7 lines with them but due to this pathetic service i will soon cancel all of them...

Naeem Khan ***