Pathetic service - a month later and still without a cellphone

<p>On the 4th of May 2016 a premature upgrade for my cellphone was approved by Masilo. He works in the upgrades department, thus it was done telephonically. </p> <p>The reason for the premature upgrade was that I was 39 weeks pregnant and my current cellphone operates like a landline - unable to work without being plugged in. </p> <p>Masilo helped me with my upgrade and I was told that my cellphone will be deliverd 3 days later.</p> <p>A week later a still had no cellphone and started to phone Vodacom Customer Care and Vodacom Upgrades etc. I spoke with them daily for 3 weeks. More or less 3+ hours on the phone as they transfer you from one department to the other. </p> <p>Nevertheless, it is a month later, everyday I get promised that my cellphone will be deliverd. Everyday I get another order number or "K" number. Everyday my query is escalated to some warehouse that should release my cellphone.</p> <p>Everybody can see that my order is there and that my cellphone is in stock, but for some reason my cellphone just do not get deliverd. </p> <p>Each day a different person confirms that they will sort this out and phone me back. </p> <p>It is a month later, my baby is 2 weeks old. I cannot leave the house because I do not have a working cellphone and the only thing that Vodacom can do is transfer me from department to department. </p> <p>This is absolute pathetic service.</p> <p>As I type I am on hold for some kind of department.</p> <p>The telephonic line is supposed to make life easier for the user. But this is the worse service I ever received in my whole life.</p> <p>I have nothing good to say to you Vodacom. </p> <p>If my cellphone is not delivered by Monday I will be forced to open a call with the Onbudsman.</p>