Pathetic service

Since last week Monday I'm unable to receive calls, they go straight to voicemail. I only get calls if it's from another Vodacom number. I called on Friday Palesa said these nothing wrong from her side after 5 minutes I must switch off the phone and log on again she will call me to check if all is in order, i No call from her. 11h15 I used App to log another query Zolile couldn't find fault and log with backend office to take 24 hours. Still on Sunday no luck. Went to Westgate mall Vodacom 4 U they told me the technician is on leave and the other one is not at work, so I must go Voda shop for technician to see and I will pay a fee. Took my 2 series when I arrived the technician told me he can't check my phone cause these an open ticket. And I will only get feedback on Tuesday after 12pm. So I said another week without a phone, I'm waiting for deliveries he said sorry that's how it works. My wifi says connected-no internet access they can't resolve it, my other phone no signal now this one no incoming calls what is happening to Vodacom. If we are not getting the service then what's the use of having contract phones and wifi that you cannot use. I think we should cancel the contracts because these no network and service. Let me try other providers once I'm gone I am gone. I've used this number for 26 years and counting. What now, the time has come.