Pathetic service

Hi

I have spoken to a customer care consultant regarding my previous post I was told the she could not lodge another complaint is my current complaint is with the social media department, how long is the turn around time?

If I being incorrectly charged for something how long does it take you guys to sort this out and how long does it take someone to contact me to sort out this query.

Its ridiculous on how slow the turn around time has become for simple account queries. I cannot keep calling you guys to sort out something that clearly your fault.

Sort out my account and give me my credit as I will not be paying for something that I wasn't supposed to be charged for.

Your service and standards have dropped considerably.