Pathetic service

I actually don't know what to do anymore. I activated an eSim in April this year and it was working 100%. On the 25th of July my SMS function stopped working which means I have no access to any banking, any authorization codes etc. I called the Red Premium call center as I am a premium client I was informed I needed to go to any Vodashop, I went to the Vodashop in Greenstone on Saturday and was told that eSim no longer exists in South Africa. I then drove to Vodaworld to try and sort out the situation, who then made me do another sim swop and now since Saturday my phone doesnt work at all. This is my personal and business number and its now Wednesday 12h30 and I still can not make or recieve calls, I can not send or recieve SMS's. I have driven to Vodaworld twice now and no one can assist me. I cant escalate the problem but this is unacceptable that no one actually cares. I know my R2500 is nothing in your Nett profit but I have been a client for over 20 years and spend R2500 to R3000 monthly with you and you just dont care. And no you cant call me to fix this situation as I can not receive calls. Pathetic to say the least that you care so little about your clients.