zZ
zanderterblanche Z
1 reviews | Active since Nov 2016
06 Jan 2020, 12:12
Pathetic service
Cannot get through to their support. Cannot get to a live agent, after talking to the TOBi program, which honestly doesn't work at all. I have missing data that I purchased on the 29th of December(bought by dialing *111#). I bought multiple gigs of data with nothing to show for it. I will be cancelling my Vodacom contract/account should this not be resolved quickly.
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Vodacom's replyOfficial
06 Jan 2020, 14:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Jan 2020, 14:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team