PATHETIC SERVICE

Good day

On 8 April I lost my phone and Immediately advised vodacom what had happened and was advised of what I needed to do. So I sent through the paperwork ( Police Affidavit with IMEI number and case number. Vodacom insurance advised that the IMEI number I mentioned was different from what they have, so I went to vodacom greenacres where I took my phone for repairs previously and was advised that they changed systems and cannot access the system to print out the Repair Job card which would detail the old IMEI and new IMEI number. I then spoke to Solomon who is the repairs manager at Greenacres Vodacom and he said he had asked Riaan van Wyk with no success to supply him the information. I then decided to call Vodacom repairs head office and was helped by Siyabonga Mthembe and helped with a screenshot of detailing the information that is required. From Vodacom Insurance I then dealt with Zandile and Zanele who told me the screen shot is not acceptable. So now my claim cannot be processed as per Vodacom insurance. Riaan van Wyk hasnt responded nothing from his end about the matter as I believe he has access to the old system. I have been using for over years but the service is pathetic that I have been receiving lately.