Pathetic service!!!

Vodacom customer service is so bad. I have a contract with them and was not able to make payment towards my contract and called in on the 9 Sep 2024. My debit order is due on the 15th of each month. Sometime ago one of their service consultants told me that if I make a manual payment it should be 5 days before the debit order date and the debit order will not go off. With this information in mind, I called and spoke to a female consultant that said she cannot assist me on that day as she had to put me through to the collections department in order to make an arrangement.

The following day the consultant called back and put me through to the collections department to make the arrangement. The collections department said that they removing the debit order and I can make a manual payment for a portion of the installment. She also said that she will send me the details to use to make the payment. She never did, the only Sms I got was the Sms that stated my debit order was canceled. And because the 15th September 24 was on a Sunday, I wanted to make sure I honor the agreement and make payment ASAP. The Friday, I decided that I will call in again to find out which details to use. The consultant this time a male, said to me, that I can use the VodaPay, while on the call I attempted and it did not want to go through. He said he will call me back to check if I did manage. HE NEVER DID!!!

The Monday my balance on my app showed that I made a payment for R300 and that my balance owing is R200 and some odds. The Tuesday it showed that they had levied a panelty fee, because my debit order had returned unpaid!!!! I thought the debit order was canceled 😞 according to the Sms. Meaning now my owing balance is R306... I called in again and spoke to Veronic this time. She listened and said she understood that I was not told that it was late for me to make arrangements and on the system it still shows that there is a debit order in place 😡🤬NOW I AM ANGRY!!. Veronica than said to rectify their error they will credit me with the amount levied and she will call be back!!!SHE NEVER DID!!!! Then I called again and spoke to another male consultant and he said the same as Veronic. And they NEVER CREDIT MY ACCOUNT!!!! Everytime I gave them the benefit of the doubt, allowing them time to rectify their error. On the one hand I am receiving messages every now and than saying my account is in arrears, while I made an arrangement! Then I called the last time and spoke to another male consultant and he said to me that their is a request, send to their back office and when they do the credit on their side, I won't see it on my app. But come the 15Oct they will debit only the normal amount, since I don't use the contract for calls. I only receive data of 2G and when it's done it's done! He said that he is not allowed to give me his surname and that he is not working in the office and he cannot disclose his information, however he will give his manager my number to call me!!! HIS MANAGER NEVER DID! I told him, that I just want my account to give back to normal. He said that he will call me the Monday and guess what!!HE NEVER DID! Vodacom keep sending me messages that I need to make payment before such and such date. I made another payment for R200. Meaning the only owing amount is the amount they LEVIED!!! IM SUPER ANGRY!!!! Every consultant I spoke to never kept to their promise to call back! They can check on Icap who was entering my account and who did I speak to!!!!But No they keep feeding me lies... all calls are recorded! But they cannot solve something so simple