Pathetic service

Fibre line down since Sunday 18.12.2022, phoned Vodacom on Sunday only to be told that Secunda is offline, on Monday 19.12.2022 I phoned again and a ticket was registered for the first time, SR***, when I phoned again on Tuesday 20.12.2022 another ticket was opened SRSR*** as the previous ticket was apparently incorrect. I phoned again on Wednesday 21.12.2022 asking to speak to a manager where the consultant told me her Team leader was on another call and there are no other managers available at Vodacom to take my call (I told her this is a lie as it is not possible that the entire Vodacom is run by 2 people) and later the afternoon I phoned again and another ticket was opened SR***. I still have no fibre nor a fail-over in place and there seems to be no haste in resolving the matter, when I have to pay they dedcuct the full amount from my bank account but when there is an issue I need to hear there is a 24-48 hour turnaround time for the ticket to be assigned let alone for the problem to be resolved.