WM
Wayne M
1 reviews | Active since Jun 2011
22 Sept 2020, 09:30
Pathetic service
Mother app**** for new vodacom fiber connection. LTE was dropped of promptly but only worked for 5 days. Email sent and SMS sent by Vodacom to do inspection and installation. You have to log in to give permission. SMS site mo longer exists. Email customer not found. Various emails later and a chat to customer service with no response. Not the way to treat new customers seriously considering canceling contract and going with different service provider if not resolved today.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Sept 2020, 11:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2020, 11:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Sept 2020, 11:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2020, 11:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WM
Wayne M's updateReviewer Update
22 Sept 2020, 11:43Have email conversation with consultant Nicola was told will be sorted in 2 hours. No feed back on 18/09/2020.
Spoke to customer care yesterday and was informed that I would be contacted by the end of the day by installer's team and if not to email her. No call email sent yesterday at 16.00. Second email sent this am but no response to emails.
If not resolved today contract will be cancelled and new service provider will be used.
Spoke to customer care yesterday and was informed that I would be contacted by the end of the day by installer's team and if not to email her. No call email sent yesterday at 16.00. Second email sent this am but no response to emails.
If not resolved today contract will be cancelled and new service provider will be used.
WM
Wayne M's update22 Sept 2020, 11:43
Reviewer Update
Have email conversation with consultant Nicola was told will be sorted in 2 hours. No feed back on 18/09/2020.
Spoke to customer care yesterday and was informed that I would be contacted by the end of the day by installer's team and if not to email her. No call email sent yesterday at 16.00. Second email sent this am but no response to emails.
If not resolved today contract will be cancelled and new service provider will be used.
Spoke to customer care yesterday and was informed that I would be contacted by the end of the day by installer's team and if not to email her. No call email sent yesterday at 16.00. Second email sent this am but no response to emails.
If not resolved today contract will be cancelled and new service provider will be used.
WM
Wayne M's updateReviewer Update
25 Sept 2020, 16:4525/09/2020 still no contact made? How long is a piece of string? I see that your response is automated as it is exactly the same each time.
WM
Wayne M's update25 Sept 2020, 16:45
Reviewer Update
25/09/2020 still no contact made? How long is a piece of string? I see that your response is automated as it is exactly the same each time.