Pathetic service

25th my phone was ****** I did all the requirements , when I went to Vodacom store they contacted the insurance company , Vodacom insurance state that my account is in arears of which that was not true so I request my 3 months bank statement and I forward to Kgopolo the consultant that was assisting me my invoices, what is so frustrating is to hold on for close to 2 hours and be informed that they will get back to me with 48 hours, 48 hours passed I did get an updated yesterday I phoned the insurance *** and after long call , I was informed that they have find the problem the new consultant will get back to me with 30mins again didn’t happen , So today 11th I phoned and Leticia confirm that my account have been updated and I can go to the store for replacement, Boom in the store again they is another problem that the liability is R100 so Kim Vodacom consultant assisted me again contacted the insurance , I am so annoyed and frustrated for not getting customer service that I’m paying for why??? New story from the insurance that I’m not covered under comprehensive insurance, and I have forward invoice that clearly state comprehensive insurance. Why??? First was my account in arrears ,2nd approved but R100 to spend, now not covered under comprehensive clearly someone is not doing the right thing here, I have been I loyal customer for years with Vodacom what went wrong ????