Pathetic Service

I have been to Vodacom Eastgate on the 8th Nov 22 to get a report on my phone due to damage and send report to Outsurance to get it repaired. I remembered I could upgrade on my other no which I did as I needed a phone for work purposes. I always take the combo packages but was refused due to be some covid issues yet last year I was allowed to take a combo, which I could not understand.

I then went few days later and upgraded another no and again could'nt get a combo. Vodacom is so quick to make a call and insist that they will give me better deals as I am a customer since 2004 but to get this service is pathetic. I will not refer anyone to go to Vodacom as this service has really disappointed me as I spoke to 2x consultants and no one called me back to discuss this issue. One guys name was Mohammed & I cannot remember the other guys name but they both said it will be escalated to the Manager's, which till today hasn't called me. I will definitely start cancelling all my contracts with Vodacom as they come to an end as I have been a customer for 18yrs.