CW
Carlo W
1 reviews | Active since Nov 2019
26 Nov 2019, 13:42
Pathetic service
I logged a query wrt my account on 12/11/2019 informing Vodacom something is wrong with their billing. I received a sms stating that the query has been closed on 14/11/2019. I was not informed what the outcome of this investigation was and the full billing amount was deducted from my account. Pathetic service from these rouges at Vodacom. Wonder how many customers they treat like this.
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Vodacom's replyOfficial
26 Nov 2019, 14:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Nov 2019, 14:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team